Now ask End user to close CAD application and relogin He/She should be able to login ….
Now follow the same process and associate back user to same profile the way you remove now add back into the system and make sure you are adding back the user where it was removed … so that’s why I am recommending to take screenshot to make sure you have back to put it back where it belongs to ….
however it would be better to either take screenshots to double make sure you have backup for that user.
Now you completely unassociated User from CUCM now go to CCX and you should be able to see user is listed but User is not Agent anymore but before to do that make sure you know the user CSQ and Team just in case if you lost but you won’t lost the configuration when you completely unassociate the End user.
Unassociated phone from End user profile under Device Information and Primary and IPCC Ext shown below.
Remove User from the Application User RMJTAPI and save
Remove user also from User Associate with line and reset the phone shown below.
Remove the user from Phone profile from Owner User ID.
Found user MAC on the system and made sure he/she has only one phone.
Then I thought what I am missing, so what I did to fix it I came across this issue again, and I follow the same process as I we doing before but it didn’t work
CCIE Voice Certification to CCIE Collaboration Certification update.
CCIE Collaboration Lab Equipment and Software List.